Five Tips to Help Your Collectors Collect More Money for You

Image result for someone holding bags of money Your collector wants to collect money for you. The better the tools you provide them, the greater success your collector will achieve. Here are five tools/tips to help your collector(s):

Tip 1: Communicate Reasonable Expectations

Make sure you have reasonable expectations for your collector’s performance. What percentage of the portfolio do you expect the collector to recover? Are your expectations reasonable based upon the size of the claims, the age of the accounts and overall collectability? Continue reading “Five Tips to Help Your Collectors Collect More Money for You”

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New York Debt Collection Blog: Elevate Your Demand for Payment, Make Your Voice Heard

Related imageYou need to make sure your “voice” is heard when demanding to be paid during your New York Debt Collection process.

People always say that it’s in the “ask”.  How are you asking to be paid?

An advertising client sent over a large claim against a hospital. The claim, a sizable balance, was forwarded with the name of the A/P clerk in charge. We called several times but were never able to reach the clerk by phone. Voice mails were unanswered.  Our email might have been in the inbox buried below more urgent requests, deleted, trapped in spam….

The letter mailed and delivered by the US Post Office, who knows?

Realizing we were not being heard, I elevated the demand for payment and called the CFO’s office. When returning the call a few hours later, The CFO, tried to refer us to the hospital’s A/P clerk. You know the one, the one who ignored us.  No thanks.

If the CFO was too busy to help get our client paid, we would need to Continue reading “New York Debt Collection Blog: Elevate Your Demand for Payment, Make Your Voice Heard”

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