Debt Collection NY/NJ: More Than a River Apart

Close-up image of the Statue of LibertyNew Jersey and New York can be – with no traffic – a mere 5 minutes apart via the George Washington Bridge. It’s about the same through the Lincoln or Holland Tunnel. Aside from their closeness as Hudson River neighbors, New York and New Jersey are far apart on their approach to debt collection.

Many companies dealing with customers in the Tri-state area might not realize the differences between these two states and how it will affect their debt collection efforts. In light of that, let’s look at a few examples. Continue reading “Debt Collection NY/NJ: More Than a River Apart”

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Fear of Enforcing Your Rights to Payment Can Put You Out of Business

Sign that reads "going out of business."It’s hard to know when to stop doing business with a non-paying client and start enforcing your rights to payment. Failure to make the decision can put you out of business.

Smart credit policies protect you from doing business with those least likely to pay. And smart collection policy designs maximize recovery on receivables. But these policies are only effective if you use them. Continue reading “Fear of Enforcing Your Rights to Payment Can Put You Out of Business”

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New York Debt Collection Blog: Elevate Your Demand for Payment, Make Your Voice Heard

Related imageYou need to make sure your “voice” is heard when demanding to be paid during your New York Debt Collection process.

People always say that it’s in the “ask”.  How are you asking to be paid?

An advertising client sent over a large claim against a hospital. The claim, a sizable balance, was forwarded with the name of the A/P clerk in charge. We called several times but were never able to reach the clerk by phone. Voice mails were unanswered.  Our email might have been in the inbox buried below more urgent requests, deleted, trapped in spam….

The letter mailed and delivered by the US Post Office, who knows?

Realizing we were not being heard, I elevated the demand for payment and called the CFO’s office. When returning the call a few hours later, The CFO, tried to refer us to the hospital’s A/P clerk. You know the one, the one who ignored us.  No thanks.

If the CFO was too busy to help get our client paid, we would need to Continue reading “New York Debt Collection Blog: Elevate Your Demand for Payment, Make Your Voice Heard”

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